Case study 06 | Municipal HR
A municipal township eliminates paper-based HR.
A 300-employee local government transformed onboarding, employee lifecycle changes, multi-system data entry, and document handling across disconnected HR platforms.
The problem.
HR administrators manually created profiles in five disconnected systems. Errors surfaced incidentally, often months later, and employee changes required repeated manual updates.
The team was also responsible for events and community programs, leaving little capacity for double-checking, secure transfer, or strategic HR work.
What changed.
- Paper onboarding moved to an encrypted digital portal.
- Single-entry workflows synced employee data across required systems.
- AI cross-checking flagged mismatches and missing fields in real time.
- Employee changes propagated through the process instead of being retyped everywhere.
- HR gained a unified dashboard across the employee lifecycle.
Representative summary. Government and HR workflows require privacy, security, records, labor, and compliance review before implementation.
Public-sector AI needs control before speed.
TAG helps define what should be digitized, what can be automated, and what must remain reviewed and auditable.