For owners who hold it all together
Your business runs beautifully. As long as you are in the room.
You know where the files live, which customers need extra care, and which internal shortcuts keep the week moving. The problem is not your competence. The problem is that too much of the company runs through your memory.
Review first
See Discovery DayThe profile is useful. The workflow map is what makes it actionable.
Use the Discovery Day to quantify the drag and decide what is worth implementing.